Jagoda Janiszewska

I submitted a ticket and just received a reply:

(11:08:09 AM) K: Here is the most recent update from our Developers: 

"We have confirmed an issue across multiple products causing Explore syncing delays and access issues, latency in Support, delays in SLAs applying after ticket updates, and bulk job processing delays. Our team is engaged and we will provide further updates soon.
In addition to the above, we have confirmed the issue is causing disconnections from calls in Talk as well as impact to ticket merging functionality. We will provide additional information as we learn more."

Same for me, no report is working for me (and my co-workers).

Today we just implemented Zendesk Chat solution, replacing LiveChatInc. What I can say is only huge disappointment. Comared to extremely easy solution that LiveChat provides, Zendesk is very limited and not user friendly. If I knew this before, I would never push for this change. Even the benefit of automated ticket creation etc is not able to hide the disadvantages like no text preview as customer is typing, no way to supervise chat and whisper some text.