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Jozsef Hajdu

Beigetreten 13. Mai 2021

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Letzte Aktivität 28. Aug. 2023

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Community-Kommentar Feedback - Ticketing system (Support)

it would be beneficial in our organization as well, we would really apreciate if it had been implemented

Kommentar anzeigen · Gepostet 28. Aug. 2023 · Jozsef Hajdu

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Community-Kommentar Feedback - Ticketing system (Support)

hi, also our agents have requested to have the default reply channel the last channel used. For example if the ticket came through chat, then default reply channel is also chat. We are using agent workspace.

Kommentar anzeigen · Gepostet 24. März 2023 · Jozsef Hajdu

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KommentarSetting up Agent Workspace

hi, before Agent workspace (AW), we could see the device or OS the end-user is using, which is important in our business. Since we activated AW we no longer see in the tickets interface this information. Is it a limitation?

Kommentar anzeigen · Gepostet 20. März 2023 · Jozsef Hajdu

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KommentarTeam members and groups

Hi, we use Enterprise Suite, I have cloned the Light agent role, since one Light agent role should access private groups and the other not. But the new role is considered as agent seat and is taking up our agent seats (even with less power than the locked Light agent role) Please advice what to do. Thanks

Kommentar anzeigen · Gepostet 15. März 2023 · Jozsef Hajdu

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Jozsef Hajdu hat einen Post erstellt

Post Feedback - Ticketing system (Support)

I know that columns can be added in the View setting, but we would like to add columns when consulting the ticket list of a customer. Our case is that the brand column is missing, and we are unable to see through which particular brand the tickets came.

I raised a ticket to Zendesk, but there is no help. Do you know any workarounds or solutions?

Bearbeitet 02. Aug. 2022 · Jozsef Hajdu

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Community-Kommentar Feedback - Ticketing system (Support)

Hi, our agents when they create a ticket and use the bold, etc from formatting ticket, it is sent with markdowns to the client: bold with ** and so on. Checked on Gmail and Yahoo as well. How could we solve this? Thanks!

Kommentar anzeigen · Gepostet 17. Apr. 2022 · Jozsef Hajdu

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Post Feedback - Chat and Messaging (Chat)

Hi, it was requested by one of our Agents, that it would be nice to be able to enable as an Agent directly in the chat window for the user to attach an attachment. Since our Enterprize has disabled the attachments in the chat globally, it would be nice to be able to enable from time to time if there is a necessity. 

Thank you.

Gepostet 25. Jan. 2022 · Jozsef Hajdu

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KommentarSetting up Zendesk Chat

Hi, is there a possibility to allow to an agent to enable file sending in a particular chat session? On the enterprises account file sending is globally off, but there are rare cases when for a customer needs to be enabled in the chat to be able to send a file to the agent. Thanks in advance for the answer

 

Kommentar anzeigen · Gepostet 14. Jan. 2022 · Jozsef Hajdu

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KommentarSetting up Zendesk Chat

Hi, I would like to fire a trigger only once per client: sending them a one time message. Even if I set fire once per visitor, if the user logs out and logs back again it will fire again. How could we fix this? Thank you!

Kommentar anzeigen · Gepostet 18. Aug. 2021 · Jozsef Hajdu

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KommentarManaging your email

I have removed the permalink, and it is not working the suspension. It allowed from my email address to create a ticket 

Kommentar anzeigen · Gepostet 27. Mai 2021 · Jozsef Hajdu

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