Anton Verhelst

1. Messaging
2. ...
3. Zendesk messaging
4. Configuring messaging responses for web and mobile channels

+1 for Anton

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• Anton Verhelst
• Erstellt 13. September 2023 13:00
• 1 Stimme

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. I'm unable to edit the ticket subject

Any update on Alex' question?

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• Anton Verhelst
• Erstellt 21. August 2023 13:49
• 0 Stimmen

1. Bots and automation
2. Custom bots and bot building documentation
3. Understanding answer step types

For the branch by condition you state that "You can use the Branch by condition step to send different responses based on an end user's VIP or membership status." How does that work? Because I can'...

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• Anton Verhelst
• Erstellt 20. April 2023 14:34
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Allow custom fields to be skipped in Agent Transfer if the field is optional in Support

+1

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• Anton Verhelst
• Erstellt 23. März 2023 20:07
• 1 Stimme

1. Talk
2. ...
3. Setting up Talk
4. Enabling customer callback

Hi is there a way to disable the automatic voice reading back the number the customer wants to be called back on?

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• Anton Verhelst
• Erstellt 24. Februar 2023 08:20
• 0 Stimmen

1. Bots and automation
2. Custom bots and bot building documentation
3. Understanding automated bot response behaviors

Anne Ronalter I know this is an option in the flow builder, but I'm talking about the Fallback option. When that is selected and Answer bot suggests answers, no follow-up is shown. It says "Here ar...

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• Anton Verhelst
• Erstellt 5. Dezember 2022 08:26
• 3 Stimmen

1. Bots and automation
2. Custom bots and bot building documentation
3. Understanding automated bot response behaviors

when a customer manually types a question, Answer bot will suggest articles and should ask if it was helpful. It does not do that anymore. Is that a bug or a setting?

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• Anton Verhelst
• Erstellt 1. Dezember 2022 12:26
• 1 Stimme

1. Explore
2. ...
3. Reporting and analytics admin questions
4. How do I delete data from Explore?

When I delete tickets, all data is removed from Explore but not the "Agents update"-tab and "backlog"-data. How can we remove this as well?

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• Anton Verhelst
• Erstellt 14. Oktober 2022 07:54
• 0 Stimmen

1. Support
2. ...
3. Ticket automation and collaboration
4. Activating and deactivating side conversations

When I start a side conversation with another Support instance, I don't get any replies on the side conversation. How can I fix this? (Ticket sharing is not an option in this example)

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• Anton Verhelst
• Erstellt 5. April 2022 07:24
• 0 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. Routing messaging tickets and notifications

Jeremy Watkin These are the steps I've taken: In the Chat Dashboard, go to Settings > Departments and enable the teams that should be able to receive the incoming messages. Next go to Settings > Ro...

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• Anton Verhelst
• Erstellt 28. März 2022 08:28
• 3 Stimmen