Daniel Bechtel

+100

This is an enterprise must have functionality. You cannot evaluate the effectiveness, performance, needs, etc. if issues are split over potentially multiple organizations especially if your source is outside of Zendesk like an CRM system like Salesforce or others where organizations change and merge continuously.

+1

especially when working with external CRM systems and organizations get merged all the time like in Salesforce.

Once a ticket is closed it is stuck under the "old" organization. You will not get a comprehensive view of all issues for "one" organization.