Raphael Busshart

Dane

Shouldn't there be an automatic notification of the system? Like if I suspend or reject all emails from the domain gmail.com and someone with an email @gmail.com is sending an email to the system, shouldn't this @gmail.com email sender receive an automatic message that the email could not be delivered or something? 
Otherwise the feature is not very usable in my opinion. The sender sends an email but does not know that we never received the email and we do not know that someone tried to contact us. 

This is bad customer service. 

Thanks for any additional infos.

Hello

As a short intro: 

We are offering 2 level support to our customers using Zendesk. We have a contract, hat only allowed 1 level support agents can open tickets with us. Therefore we would like to use the Zendesk Blocklist and Allowlist. 

As for now, if we block a Domain or email, this user can still send an email to our Support email address, but he will not receive any message, that we will not receive the ticket. 

But we would like to send an automatic email notification to everyone that is on our blocklist, if they try to open a ticket with us. Otherwise its a very bad customer experience, if they think they sent us a ticket, but will never receive any answer. 

So it would be great, if we somehow could configure an automatic email or message, that they are not allowed to open tickets and therefore we will not receive this email. 

Is that something you consider adding as a feature? 

Hi 

Is it possible to send an automatic email response for suspended users? At the moment they can send us emails, but we will not receive them and the user is not aware, that we did not receive their email. It would be great if there would be an automatic email sent to the user, that he is not allowed to open tickets or to send emails to this email address. 

is this something we could solve with triggers? 

 

thanks for any suggestions.