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Arne Cools

Beigetreten 13. Mai 2021

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Letzte Aktivität 16. Okt. 2021

Folge ich

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Thanks for looking, I found another solution so I wont need that after al.

I found serveral other problems with the placeholders unfortunatly.

- "comment.created_at_with_time" doesnt contain 'seconds' accuracy. 

- There doenst seem to be way to get the 'via' or 'via_id' property from a comment.

Oddly enough when I print 'ticket.comments', I get a strangely formatted string of all the comments where via_id property is present & time_created DOES contain a timestamp with 'seconds' accuracy. But when I loop over the comments I'm unable to get those properties:

Looking like this: '[#test

#", value_previous: "rich", value_reference: nil, updated_at: "2021-01-29 16:03:06", notification_sent_at: nil>, [...omitted...] #

- ticket.status & ticket.priority return a translated and capitalized version, which is also not ideal

 

 

Kommentar anzeigen · Gepostet 29. Jan. 2021 · Arne Cools

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Is there a placeholder for 'update_type' -> 'change' or 'create?

Kommentar anzeigen · Gepostet 25. Jan. 2021 · Arne Cools

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