James Gossling

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

+1   We use Zendesk for our invoicing.  These invoices come from an automated/no reply system. 95% of invoices from a certain supplier do not need anything.  But where there a price discrepancies w...

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• James Gossling
• Erstellt 15. Juli 2016 15:12
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

YES YES YES x 1 million. This is so frustrating. I understand the reasoning, but taking the ability away from users is just counterproductive.  I think it's fine for a status of open be default, bu...

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• James Gossling
• Erstellt 14. Juli 2016 22:52
• 2 Stimmen