Priscilla S
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Priscilla S hat einen Kommentar hinterlassen
Any updates on this request? We would also like phone recordings to only be available to admins and managers. Our agents would prefer that limitation as well.
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Priscilla S hat einen Post erstellt
Coach agents while on a call
BeantwortetSupport additional call monitoring feature Feature Request Summary: Zendesk Talk should have an additional call monitoring feature where a manager/lead can speak with the agent, but the caller can...
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Priscilla S hat einen Kommentar hinterlassen
We would like the ability for a manager to be able to listen in to a call and speak with the agent without the client hearing the manager. Is that option available?
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Priscilla S hat einen Kommentar hinterlassen
Is there a way to simulate multiple chats at once?
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Priscilla S hat einen Kommentar hinterlassen
When I switched to Agent Workspace, I was getting the sound notification for Operating hours. I believe that notification sound didn't get enabled. I've switched AW on and off and now I don't hear ...
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Priscilla S hat einen Post erstellt
Agent Workspace: Chat Sound Notifications
When switching to Agent Workspace agents don't have the option to control the sound notification for the following, Automatic status change, Trigger activated, and Operating hours start/end.If the ...