Priscilla S
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Any updates on this request? We would also like phone recordings to only be available to admins and managers. Our agents would prefer that limitation as well.
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We would like the ability for a manager to be able to listen in to a call and speak with the agent without the client hearing the manager. Is that option available?
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Is there a way to simulate multiple chats at once?
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When I switched to Agent Workspace, I was getting the sound notification for Operating hours. I believe that notification sound didn't get enabled. I've switched AW on and off and now I don't hear ...