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Coach agents while on a call
BeantwortetSupport additional call monitoring feature Feature Request Summary: Zendesk Talk should have an additional call monitoring feature where a manager/lead can speak with the agent, but the caller can...
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Agent Workspace: Chat Sound Notifications
When switching to Agent Workspace agents don't have the option to control the sound notification for the following, Automatic status change, Trigger activated, and Operating hours start/end.If the ...