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Moniek van der Geer
Beigetreten 16. Mai 2021
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Letzte Aktivität 16. Dez. 2021
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Moniek van der Geer hat einen Kommentar hinterlassen
Good to know!
Additional question, if a customer calls us, and that person is already known in our zendesk account, with e-mail as well as phone number.. will an automation pick that e-mail address to send the e-mail to? Or do we need to fill it out manually for each ticket that opens on a phone call?
Thanks in advance.
Kommentar anzeigen · Gepostet 16. Dez. 2021 · Moniek van der Geer
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Thank you Dave! Will look into this to see if this is a solution for us :)
Kommentar anzeigen · Gepostet 22. Sept. 2021 · Moniek van der Geer
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@..., yes, I want to be able to remove attachments from tickets, but not within 28 days. Preferably we would delete them after 5-6 months.
Totally agree with @... on this one! Why make a new post if this is already filled with customers requesting this feature..
And if the feature will not be made, we will need an extensive description on how that content is managed, to be able to comply with all Data Protection Laws.
Hope to hear soon!
Kommentar anzeigen · Gepostet 21. Sept. 2021 · Moniek van der Geer
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Hello!
I wanted to check in on this, since the last update was 1 year ago already... Will this be updated any time soon? All links to product requests lead me to a page I'm not authorized to view, so I hope you can give some advice on this.
To speak with Maring Eberlein's words: We too are a company that really needs the ability to remove confidential attachments without fully deleting a ticket.
Thanks in advance
Kommentar anzeigen · Gepostet 20. Sept. 2021 · Moniek van der Geer
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