Moshe Armel

It would be wonderful if Zendesk would allow more robust features in the editor. 

Thank you William Grote! I had gotten as far as editing the content in Word, but was finding that I lost control of the sub-bullets and sub-numbered lists. 

Stassa Miller Thank you for your comment about how changes to the template can break things in tickets. That stopped me from playing with the code without first discussing it will our CS team.  

Hi Julio Fasolato I just came across your suggestion. Thank you. Have you any experience with downloading a subset of articles based on "Visible to" parameters. In our case, we want to download all articles that are Visible to = Agents & Admins.