Joe Hettinger
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Adding CC's who are not agents via a trigger would be helpful to our company as well. We are considering leaving ZD because this feature does not exist and the poor formatting of the new portal vs ...
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Good Idea. Another thing we can try is every so often we should reply to this topic, and maybe the ZD product manager will take note. I too have noticed that ZD agents are way too eager to close ou...
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For our situation, when some one from company A submits a ticket in ZD we would want the trigger to CC a project manager or other responsible person who belongs to company A.There are also times wh...
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The link for adding a target ;looks like it would work, but the "Target" cannot reply to the ticket. How would you address this?
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Do you have a link to directions for an end-user to subscribe to notifications when someone else in their organization submits a ticket?
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Looking at how the triggers are setup, it does appear as though we would have to create a trigger for each organization. However, a good naming convention and the triggers should be easy to manage....
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Do we have an ETA on when this feature will be added?