Loren Khulusi

We just redesigned our Help Center and added a contact form on the new requests page. We were struggling for a bit with the name field integration until coming across this article, so thank you for sharing.

 

More importantly, why is this not default behavior of the ticket form like it is with the web widget? Customer names are incredibly important for anybody who uses macros. Without this workaround we would not have been able to use the new requests page. Thanks!