Ben

1. Messaging
2. ...
3. Zendesk messaging
4. Managing conversation handoff and handback

I have a question about the trigger to close the ticket.  What is the reason to first assign a tag and then have the trigger fire when the ticket is tagged? My current solution is a trigger that fi...

• Kommentar anzeigen
• Ben
• Erstellt 17. Mai 2023 09:59
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Zendesk, is there any update on this? 

• Kommentar anzeigen
• Ben
• Erstellt 12. Mai 2023 10:58
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Limit agents ability to listen to recordings

Sean Chuang I am grateful to have an answer on this matter, yet also I have to chime in with Daniel and Kevin: this is an obvious privacy concern (I'm surprised it has been allowed to exist this lo...

• Kommentar anzeigen
• Ben
• Bearbeitet 6. Oktober 2022 09:05
• 3 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Appreciate the update, @..., even though it's still far from what we were hoping for. Is simultaneous/hunt group routing at least still "in the backlog for future consideration"?

• Kommentar anzeigen
• Ben
• Erstellt 23. März 2022 13:13
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Limit agents ability to listen to recordings

Definitely needed!  It's a privacy concern for agents and clients, and this all or nothing approach is very strange. As admin/manager we need the ability to listen back for monitoring and training ...

• Kommentar anzeigen
• Ben
• Bearbeitet 31. Januar 2022 14:34
• 9 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Update Outlook Add-In application to fix installation error

It's been almost 9 months. Any update?

• Kommentar anzeigen
• Ben
• Erstellt 26. November 2021 14:27
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Per group/department scheduling

Hi Rohan, Thank you for your reply. The automatic log-off on inactivity or missed calls could be an improvement, depending on what it will work like once it's become available. The weird thing is ...

• Kommentar anzeigen
• Ben
• Erstellt 28. Oktober 2021 09:52
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Good to know there's a name for what we need. Thanks, @...! In case someone from Zendesk does keep an eye on this, what I forgot to mention in my previous post is that we have a day team during off...

• Kommentar anzeigen
• Ben
• Erstellt 24. September 2021 10:25
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Round robin has a strong potential to wreck our SLA, if we're not careful. We have a small team with agents that also work on other tasks and projects, and can not always be behind their desks. The...

• Kommentar anzeigen
• Ben
• Erstellt 22. September 2021 09:13
• 1 Stimme