Erin Wilcox

1. Community
2. Feedback - Chat and Messaging (Chat)
3. No IPs available in Chat

Yes, just to reiterate the others, the workaround does not work for us either.  We need to know in real time, while the chat is being handled the IP and basic information that was provided in the o...

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• Erin Wilcox
• Erstellt 23. August 2022 15:50
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Bring additional customer information from chat into the new agent workspace

100% agree on this fact.  Now knowing all of the information that was held in this sidebar is a major issue for our company as well.

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• Erin Wilcox
• Erstellt 8. August 2022 17:09
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace Issues

We recently migrated to Agent workspace and we have some ongoing complaints-- 1) No ability to chat amongst agents.  With Zendesk Chat the agents would chat between themselves to collaborate on iss...

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• Erin Wilcox
• Erstellt 15. Juli 2022 16:18
• 0 Stimmen