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Player Support Team

Beigetreten 28. Mai 2021

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Letzte Aktivität 06. Dez. 2024

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Community-Kommentar Feedback - Ticketing system (Support)

Any updates here?

Kommentar anzeigen · Gepostet 06. Dez. 2024 · Player Support Team

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Community-Kommentar Feedback - Ticketing system (Support)

Are there any updates on this ‘full layout customization’ thing?

Kommentar anzeigen · Gepostet 10. Juli 2024 · Player Support Team

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Post Developer - Zendesk SDKs

We have some Mobile SDK apps that perform different actions (e.g, creating Zendesk user identity, creating tickets etc). 

What happens when the setup settings get completely deleted (either on purpose or by mistake)?

- Does Zendesk have a backup that continues collecting some incoming data?
- Will we have to redeploy the app to the store with new credentials written from scratch, or is there a way to revert the changes?

Thanks!

Gepostet 19. Mai 2023 · Player Support Team

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Community-Kommentar Developer - Zendesk Apps Framework (ZAF)

Same here (and the same outcome from Support as well).
The browser gives cross-origin errors in the console that weren't appearing just yesterday.

Kommentar anzeigen · Gepostet 25. Jan. 2023 · Player Support Team

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Community-Kommentar Q&A - Help center and community

Adrien Bou Ifra Saqlain
Looks like I found the reason for the breadcrumbs issue.

The matter is:
You may have multiple categories in different languages. The breadcrumbs should be fine as long as all of them are translated into all the languages.
As soon as you have only one category being translated to French, the breadcrumbs will simply skip its name.

Solution:
Add another category (even if you don't need one), translate its name to French and you should be good to go.
As for the cons, this may add another button (the Category itself) to the Home page, while having only one category reflects sections directly on the Home page.

Kommentar anzeigen · Bearbeitet 03. Nov. 2022 · Player Support Team

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Community-Kommentar Q&A - Help center and community

Hello Ifra Saqlain
It does appear when you create a new category.
However, the new Copenhagen theme (without any custom code) won't reflect it as well.

So what next? Do we need to move all the articles and create new sections within new category?
What if it was linked in many places (e.g apps and company website)?

It just shouldn't be like that, someone has to take a look at it. 

Kommentar anzeigen · Gepostet 03. Nov. 2022 · Player Support Team

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Community-Kommentar Q&A - Help center and community

Hey Ifra Saqlain,

I'm having the same breadcrumbs problem with Ukrainian and Chinese languages. The categories' translations are there, and language variants for both sections and articles are also present. I'm using V1.

What could be the issue?

Kommentar anzeigen · Gepostet 08. Juni 2022 · Player Support Team

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Community-Kommentar Feedback - Ticketing system (Support)

Greetings! The setting would be benefitial for us, too.

Kommentar anzeigen · Gepostet 06. Okt. 2021 · Player Support Team

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KommentarUsing themes and customizing your Help Center

@... hi!

Any updates on this? We are facing the same issue with drop-downs.

Thanks!

Kommentar anzeigen · Gepostet 08. Sept. 2021 · Player Support Team

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