Shahid Iqbal

This is very important to run the system in a more precise way. Thanks

Yes, that worked for me. Thank you so much

I have tried to change the "Your email address" label but didn't work, can any one guide how can I do this?

Yes my vote is also to have timer in minutes

But once the ticket is created the End user cannot edit any field. We want to give them a field which they can add/update after the ticket creation not before.

We want to give a field to our customer which they can update after the ticket has created.