Jenna Marchant

New Feature Request! Multibrand- Toggle between groups

Nicht geplant

1. Community
2. Feedback - Voice (Talk)

When an agent is assigned to multiple groups they have access to all chats and calls that come in across all groups. However, sometimes they only need access to a group for a specific time of day. ...

• Jenna Marchant
• Erstellt 17. Mai 2021 22:04
• 3 Follower
• 2 Kommentare
• 2 Stimmen

New Feature Request! Automatically change chat status if taking a live calland vise versa

Abgeschlossen

1. Community
2. Feedback - Chat and Messaging (Chat)

With agents on both chat and call queues, it can be hard to manually toggle between each and not miss interactions. If a chat comes in, they won't be able to also answer a call. We don't want the c...

• Jenna Marchant
• Erstellt 17. Mai 2021 22:00
• 5 Follower
• 4 Kommentare
• 0 Stimmen

New Feature Request! Automatically change talk status if taking a live chat and vise versa

1. Community
2. Feedback - Voice (Talk)

With agents on both chat and call queues, it can be hard to manually toggle between each and not miss interactions. If a call comes in, they won't be able to also answer a chat. We don't want the c...

• Jenna Marchant
• Erstellt 17. Mai 2021 21:59
• 7 Follower
• 2 Kommentare
• 4 Stimmen