Josef Prandstetter
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Josef Prandstetter hat einen Post erstellt
Support for depositing a text template for new posts
Feature Request Summary: By means of a pre-filled template, end users should be clearly encouraged to provide information in a structured form. Description/Use Cases: We use Zendesk Gather to c...
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Josef Prandstetter hat einen Kommentar hinterlassen
It would be great to search in the field "Role" for multiple keywords with an OR operator.Our use case is to search for users with the role "admin" or "agents". The ideal case would be to implemen...
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Josef Prandstetter hat einen Kommentar hinterlassen
I'm not sure it this a feature request or more a bug report. If we use the search field "Suspended" - doesn't matter if we set it to "True" or "False" in the result view the field/column is always ...
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Josef Prandstetter hat einen Kommentar hinterlassen
We are avid users of Zendesk's “Advanced Search” app, which has been very helpful to us. Are there any plans for the "Role type" and ”Custom role ID” field to be available not only as a result fiel...
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Josef Prandstetter hat einen Kommentar hinterlassen
Kasper Sørensen Thx for the update; for our use case, tags unfortunately do not add value.In our company, we would really like to use Zendesk Gather much more for the workflows described above, but...
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Josef Prandstetter hat einen Kommentar hinterlassen
We would also like to create tickets views with a condition on the ticket subject.
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Josef Prandstetter hat einen Post erstellt
Implementation of an optimization to prevent light agents from mistakenly using CC functionality when logging in tickets via HelpCenter
Feature Request Summary: Light Agents should have CC functionality available when they log a ticket via HelpCenter or please implement one of the other listed alternatives below. Description/Use...
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Josef Prandstetter hat einen Kommentar hinterlassen
Dima Lazarchuk: you could/should know we are using your services for ticket migration multiple times so far ;) and we will use it in the future as well, because your services are part of our proces...
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Josef Prandstetter hat einen Kommentar hinterlassen
Hello, We are a global company and in our company the default value on end-users for language is "English" and for Time zone is "GMT +01:00": Our company has bought a new company in a different reg...
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Josef Prandstetter hat einen Kommentar hinterlassen
Gorka Cardona-Lauridsen The current situation is that each customer has to configure the required columns for each browser if they need more information than the standard. Is it possible for Zendes...