Josef Prandstetter
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Neueste Aktivität von Josef Prandstetter-
Josef Prandstetter hat einen Kommentar hinterlassen
Jonathan Aniano Thank you in advance for taking the approach of listening to feedback from us as customers.The following questions came to me spontaneously while reading your post: Can you please ...
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Josef Prandstetter hat einen Kommentar hinterlassen
We made a conscious decision to choose Zendesk as one of the market leaders a few years ago because we see Zendesk as a future-proof vendor that will provide us with new features that we didn't kno...
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Josef Prandstetter hat einen Kommentar hinterlassen
Daniel Pawluk I can only confirm my colleague's statement Torsten Serfling that this change is an absolute dealbreaker for us, forcing us to look for alternatives. Btw: Why does this problem only a...
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Josef Prandstetter hat einen Kommentar hinterlassen
Support for "Direct messages" would boost this feature for our daily operations - mainly in these scenarios: Support requesting assistance by a dedicated developer from R&D If the support has to c...
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Josef Prandstetter hat einen Post erstellt
Zendesk Support Bar: Icon fill color now not consistent between standard and custom apss
Zendesk recently changed the icon fill color and now the fill colors of the icons are no longer consistent: Until now, all icons had the same fill color as the two icons at the end. However, this ...
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Josef Prandstetter hat einen Kommentar hinterlassen
+1We need a custom ticket field to open our ERP system and jump directly to all details for end-user or organization.
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Josef Prandstetter hat einen Kommentar hinterlassen
Any news on this feature request yet? We now have another use case where we would urgently need this feature:We are currently implementing a download portal for our various product lines via corres...
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Josef Prandstetter hat einen Post erstellt
Support for depositing a text template for new posts
Feature Request Summary: By means of a pre-filled template, end users should be clearly encouraged to provide information in a structured form. Description/Use Cases: We use Zendesk Gather to c...
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Josef Prandstetter hat einen Kommentar hinterlassen
It would be great to search in the field "Role" for multiple keywords with an OR operator.Our use case is to search for users with the role "admin" or "agents". The ideal case would be to implemen...
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Josef Prandstetter hat einen Kommentar hinterlassen
I'm not sure it this a feature request or more a bug report. If we use the search field "Suspended" - doesn't matter if we set it to "True" or "False" in the result view the field/column is always ...