Josef Prandstetter
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Josef Prandstetter hat einen Kommentar hinterlassen
It would be great turning on/off a ticket form would be part of the audit log.Background:Our Zendesk instance has been hit by a spam attack.All spam tickets came in via Help Center using the same f...
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Josef Prandstetter hat einen Kommentar hinterlassen
Gorka Cardona-Lauridsen:Thank you - everything has been answered fine.Our priority concern, which is open, is the API limits - is there a chance that these will be adjusted? Can we discuss this in ...
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Josef Prandstetter hat einen Post erstellt
Security: Support to use separate Azure Active Directory (AD) for team members and end customers
We use our organization's Microsoft Office 365 Active Directory (AD) for authentication of our support agents (= team members).We currently manage end users in the Zendesk build-in store (= Zendesk...
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Josef Prandstetter hat einen Kommentar hinterlassen
GEORGE: Looks like your feature is on the roadmap - have a look at this post.
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Josef Prandstetter hat einen Post erstellt
Scenario in which we would like to use the Help Center Search Crawler incl. feedback regarding limitations
Sounds great - we can't wait to get the EAP started and provide feedback!We are a software vendor with around 100 different products.For each product we host a seperate user manual as WebHelp in on...
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Josef Prandstetter hat einen Kommentar hinterlassen
We replaced with Zendesk some legacy systems - one of them was Mantis Bugtracker: https://www.mantisbt.org/This Open Source tool is capable of this feature and many colleagues are missing this feat...
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Josef Prandstetter hat einen Kommentar hinterlassen
We would also like to see this feature! Our full time support engineers are in the meantime used to it (= not having notifications), but we have a higher number of colleagues with a full agent lice...
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Josef Prandstetter hat einen Kommentar hinterlassen
Andrew Paterson: The links are now available again.
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Josef Prandstetter hat einen Kommentar hinterlassen
We would need this feature to be configured at least per brand. In our scenario we have multiple customer facing brands for customers and partners per product family.Additionally we have one brand ...
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Josef Prandstetter hat einen Kommentar hinterlassen
There has been a post on this topic:https://support.zendesk.com/hc/en-us/community/posts/4408868416410-Add-categories-subviews-dropdown-view-function-to-Views?page=1#community_comment_4408870174874...