Josef Prandstetter
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We have the same feature request - see our community post for Gather
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Gerardo: a workaround could be:https://support.zendesk.com/hc/en-us/articles/4408839114522-Creating-pre-filled-ticket-forms
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Caroline KelloSorry - It seems I haven't been precise enough; I didn't mean activate/deactivate a ticket form - I was talking about the parameter "Editable for end users":
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It would be great turning on/off a ticket form would be part of the audit log.Background:Our Zendesk instance has been hit by a spam attack.All spam tickets came in via Help Center using the same f...
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GEORGE: Looks like your feature is on the roadmap - have a look at this post.
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We replaced with Zendesk some legacy systems - one of them was Mantis Bugtracker: https://www.mantisbt.org/This Open Source tool is capable of this feature and many colleagues are missing this feat...
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We would also like to see this feature! Our full time support engineers are in the meantime used to it (= not having notifications), but we have a higher number of colleagues with a full agent lice...
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Andrew Paterson: The links are now available again.
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We would need this feature to be configured at least per brand. In our scenario we have multiple customer facing brands for customers and partners per product family.Additionally we have one brand ...
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There has been a post on this topic:https://support.zendesk.com/hc/en-us/community/posts/4408868416410-Add-categories-subviews-dropdown-view-function-to-Views?page=1#community_comment_4408870174874...