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Ruptela
Beigetreten 28. Mai 2021
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Letzte Aktivität 22. Okt. 2021
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Hi, Dave,
Thanks for your reply
Is this possible with Professional version of Zendesk? As mentioned we have only one set of business hours (24/7) and we are not an enterprise :)
Kommentar anzeigen · Gepostet 14. Mai 2021 · Ruptela
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Ruptela hat einen Post erstellt
Our small team has one business schedule that is 24/7, though customers can have different SLA's depending on their plan: 9-5, 24/5, 24/7. It would be great to have customer specific SLA's with specific hours assigned to them.
Gepostet 14. Mai 2021 · Ruptela
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Ruptela hat einen Post erstellt
Hello,
Currently there is a field of date, but it would be great to have it expanded, or to have a separate one for time. We would like to create some triggers and automations for specific dates and times and it seems there is now way to achieve it now.
Gepostet 14. Mai 2021 · Ruptela
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