Alex Duffey

1. Community
2. Feedback - Help Center (Guide)

Please add the ability to add a code block via the rich text editor that offers syntax highlighting. See example image below. Yes you can add this via the html code editor but that is VERY difficul...

• Alex Duffey
• Bearbeitet 26. Mai 2022 18:56
• 3 Follower
• 1 Kommentar
• 3 Stimmen

1. Community
2. Feedback - Help Center (Guide)

We are a global company and many of our users are in China. Youtube cannot be used there, and the other options for videos cannot either. Please allow the guide editor to use youku videos to be emb...

• Alex Duffey
• Erstellt 22. April 2022 13:59
• 1 Follower
• 0 Kommentare
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A

I am looking to find some apps for the guide that can help with getting better feedback from customers on articles. Wish list for the app: Customizable feedback form/question Create tickets from a...

• Alex Duffey
• Erstellt 25. Februar 2022 15:38
• 5 Follower
• 6 Kommentare
• 6 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)

We have a small chat team. However Zendesk has a hard coded chat queue of 30 that cannot be changed. This allows customer to stack up and wait for long periods of times. Why is this number not adju...

• Alex Duffey
• Erstellt 13. Mai 2021 20:23
• 9 Follower
• 4 Kommentare
• 10 Stimmen