Julian Gomez

Dear ZenDesk, 

I posted the original feature request over 4 years ago! And although I'm a very happy ZenDesk customer overall...I must say that I'm quite disappointed in the lack of attention and follow through that has been given to this thread/request. 

It seems to be a popular request based on the amount of comments accumulated since posting. And per Matt's recent comment..."+1 to the sea of comments", you can see that it is not a one off request. 

Some feedback or update would be greatly appreciated. 

Thanks!

 

 

I would like for my agents to be notified on their desktop of new tickets assigned to them or their group.

This way they don't get email notifications. Should work just like the "Chat" notifications.