Carmelo Rigatuso

1. Community
2. Feedback - Ticketing System (Support)
3. Triggers & Automations - We want your feedback!

Dan R. Bold of you to assume I have any sanity left to preserve ;) Thanks for the tip on the byte limit workaround, I'll check it out.

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• Carmelo Rigatuso
• Erstellt 21. September 2023 20:54
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Team Members Page Groups Management

I'd like to add my plus one here. Everything related to user management should be on the same page. All the options that are on the user's page in Support should exist in the user's page on the adm...

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• Carmelo Rigatuso
• Erstellt 21. September 2023 19:24
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Triggers & Automations - We want your feedback!

Do you use triggers or automations more? Why?  Triggers way more. There are only a set number of time-based events that I need to take care of. most of the time, I need to apply actions to real-t...

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• Carmelo Rigatuso
• Erstellt 21. September 2023 17:29
• 1 Stimme

1. Objects and rules
2. ...
3. Business rules
4. Understanding Liquid markup and Zendesk Support

Walter When I try that, I get no errors when saving my trigger, but I get an error in the email notification: BUT!!! double-quotes fixes it! {% if {{ticket.ticket_field_123}} < "3000.00" %}{{ticke...

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• Carmelo Rigatuso
• Bearbeitet 15. September 2023 18:02
• 1 Stimme

1. Objects and rules
2. ...
3. Business rules
4. Understanding Liquid markup and Zendesk Support

Hi Walter, It's a decimal field, but I'm not sure what that has to do with comparison operations. 4 or 4.0 should never evaluate to greater than 3000.

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• Carmelo Rigatuso
• Bearbeitet 15. September 2023 13:07
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Understanding Liquid markup and Zendesk Support

Hi, I'm having trouble with evaluating the value of a decimal field. No matter what I do, if I try to compare a value, it only evaluates on the first digit, so  4, 40, 400, and 4000 are all greate...

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• Carmelo Rigatuso
• Erstellt 14. September 2023 18:50
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Using placeholders

Is there any way to display the text contained in the dropdown field, instead of the tag? Replying to customers with something like "Thank you for selecting super_awesome_prem..." looks really ugly...

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• Carmelo Rigatuso
• Erstellt 7. September 2023 19:46
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. The Age of Unsolved Tickets (for Business Days)

Me too, very important metric.

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• Carmelo Rigatuso
• Erstellt 21. August 2023 18:32
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Placeholders for Side Conversation messages

Same! Would value this as well.

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• Carmelo Rigatuso
• Erstellt 18. Juli 2023 16:04
• 0 Stimmen