Carmelo Rigatuso

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Select an Address app

Need to add +1 on having the select an address app reply from the group that the ticket is in, not the agent. If a ticket comes to our support team, but turns out to be a sales issue and gets trans...

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• Carmelo Rigatuso
• Erstellt 20. Januar 2023 21:38
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Bulk Update email addresses

Adding a +1, we're also updating our email domain and need to update the primary email address for all staff.

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• Carmelo Rigatuso
• Erstellt 19. Januar 2023 19:41
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. New Team Members Page Default - Can't change groups easily

Wouldn't it make sense to have all the available admin and management options for a user on one page? I can find them on the team member page, then off to a new page to see their role and what they...

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• Carmelo Rigatuso
• Bearbeitet 29. August 2022 13:36
• 1 Stimme

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hi Parag Pradhan, I've already provided this feedback to other PMs and my account manager. This is not new to the admin center, but definitely something I fully expected to be addressed within the ...

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• Carmelo Rigatuso
• Erstellt 28. März 2022 14:41
• 4 Stimmen

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Just to echo Scott Patterson and Tim G, consistency is key. We can learn new navigation habits, but they must be consistent across all sections of Zendesk. We can't form a new habit if we never kno...

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• Carmelo Rigatuso
• Erstellt 2. März 2022 14:42
• 4 Stimmen

1. Community
2. Feedback - Admin Center
3. Save Filters and Additional Columns for Team Member Page

Yes! all of those features would be super helpful. We need less clicks and screens for simple user maintenance tasks.

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• Carmelo Rigatuso
• Erstellt 10. Februar 2022 04:05
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Team Members view - Suspended

Yes. This was available at a glance on the old team member page. it would be very valuable to have it here as well. Furthermore, I can't even see what role a team member is assigned on the new team...

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• Carmelo Rigatuso
• Erstellt 10. Februar 2022 04:03
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Team Members Page

Agreed. We should be able to see their role (light, support, or any custom role) on the team members page. We have a lot more information available at a glance on the old team members page. I like ...

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• Carmelo Rigatuso
• Erstellt 10. Februar 2022 04:00
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Sudeshna Basu, Agreeing with Pedro Rodrigues and Dan Ross. Can't have the inactive triggers cluttering the active list. Even a simple toggle to show/hide (default) inactive at the top would help.

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• Carmelo Rigatuso
• Erstellt 7. Dezember 2021 18:29
• 0 Stimmen

1. Objects and rules
2. ...
3. Workflows
4. Setting up triggers for side conversations

Thanks Brandon Tidd,   I actually do for child and email side conversations, but not Slack. But I'll see if adding tags to the child/email tickets can help me filter out the slack ones with a negat...

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• Carmelo Rigatuso
• Erstellt 26. November 2021 17:30
• 0 Stimmen