Carmelo Rigatuso

1. Objects and rules
2. ...
3. Business rules
4. Setting up triggers for side conversations

We would like to differentiate between the types of Side Conversations. We use all three channels differently - emails for external vendors, child tickets for internal teams, and Slack for quick su...

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• Carmelo Rigatuso
• Erstellt 26. November 2021 17:05
• 1 Stimme

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Creating webhooks to interact with third-party systems

HI, We're using a web hook to create a ticket in an internal system for certain types of support requests. In the activity log, I can see that there is a response from the internal system which con...

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• Carmelo Rigatuso
• Erstellt 4. November 2021 19:54
• 1 Stimme

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

I like the look and feel, but there are still come inconsistencies in the UI that make it frustrating to work with. For example, not every save button on all the business rule pages works the same ...

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• Carmelo Rigatuso
• Erstellt 27. Oktober 2021 02:20
• 3 Stimmen