Carmelo Rigatuso
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Neueste Aktivität von Carmelo Rigatuso-
Hi Parag Pradhan, I've already provided this feedback to other PMs and my account manager. This is not new to the admin center, but definitely something I fully expected to be addressed within the ...
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Just to echo Scott Patterson and Tim G, consistency is key. We can learn new navigation habits, but they must be consistent across all sections of Zendesk. We can't form a new habit if we never kno...
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Yes! all of those features would be super helpful. We need less clicks and screens for simple user maintenance tasks.
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Yes. This was available at a glance on the old team member page. it would be very valuable to have it here as well. Furthermore, I can't even see what role a team member is assigned on the new team...
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Agreed. We should be able to see their role (light, support, or any custom role) on the team members page. We have a lot more information available at a glance on the old team members page. I like ...
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Sudeshna Basu, Agreeing with Pedro Rodrigues and Dan Ross. Can't have the inactive triggers cluttering the active list. Even a simple toggle to show/hide (default) inactive at the top would help.
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Thanks Brandon Tidd, I actually do for child and email side conversations, but not Slack. But I'll see if adding tags to the child/email tickets can help me filter out the slack ones with a negat...
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We would like to differentiate between the types of Side Conversations. We use all three channels differently - emails for external vendors, child tickets for internal teams, and Slack for quick su...
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HI, We're using a web hook to create a ticket in an internal system for certain types of support requests. In the activity log, I can see that there is a response from the internal system which con...
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I like the look and feel, but there are still come inconsistencies in the UI that make it frustrating to work with. For example, not every save button on all the business rule pages works the same ...