Carmelo Rigatuso
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Neueste Aktivität von Carmelo Rigatuso-
Need to add +1 on having the select an address app reply from the group that the ticket is in, not the agent. If a ticket comes to our support team, but turns out to be a sales issue and gets trans...
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Adding a +1, we're also updating our email domain and need to update the primary email address for all staff.
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Wouldn't it make sense to have all the available admin and management options for a user on one page? I can find them on the team member page, then off to a new page to see their role and what they...
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Hi Parag Pradhan, I've already provided this feedback to other PMs and my account manager. This is not new to the admin center, but definitely something I fully expected to be addressed within the ...
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Just to echo Scott Patterson and Tim G, consistency is key. We can learn new navigation habits, but they must be consistent across all sections of Zendesk. We can't form a new habit if we never kno...
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Yes! all of those features would be super helpful. We need less clicks and screens for simple user maintenance tasks.
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Yes. This was available at a glance on the old team member page. it would be very valuable to have it here as well. Furthermore, I can't even see what role a team member is assigned on the new team...
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Agreed. We should be able to see their role (light, support, or any custom role) on the team members page. We have a lot more information available at a glance on the old team members page. I like ...
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Sudeshna Basu, Agreeing with Pedro Rodrigues and Dan Ross. Can't have the inactive triggers cluttering the active list. Even a simple toggle to show/hide (default) inactive at the top would help.
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Thanks Brandon Tidd, I actually do for child and email side conversations, but not Slack. But I'll see if adding tags to the child/email tickets can help me filter out the slack ones with a negat...