Rina

1. Talk
2. ...
3. Managing Talk
4. Routing incoming calls to groups of agents

Justin H I had the same query as Michael, I wonder if you can shoot over some advice regarding that at all, please?'...missed and abandoned call tickets for staff are assigned to our default custom...

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• Rina
• Erstellt 11. Juli 2022 10:09
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1. Talk
2. ...
3. Managing Talk
4. What are the most common Talk error messages?

Brett Bowser I have previously spoken about this and no solution was offered. I have the audio output set to my laptop speaker so I can hear when an inbound call rings (without having to wear headp...

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• Rina
• Erstellt 25. Mai 2022 13:57
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1. Talk
2. ...
3. Managing Talk
4. What are the most common Talk error messages?

Gabriel I can't see my original message anymore in here - so I'm unsure what I last reported seeing the time passed?

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• Rina
• Erstellt 24. Mai 2022 16:06
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1. Community
2. Zendesk Suite Q&A
3. Dissuade users from sending in multiple tickets

We have the same problem which is quite prevalent at this time, so I understand your pain Gabby - we've customer sending in an initial ticket (form or email), we trigger an auto response with somet...

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• Rina
• Erstellt 16. Mai 2022 09:19
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1. Community
2. Feedback - Ticketing System (Support)
3. Initial feedback on the Agent Workspace

Darren Bell I agree with Point 5, the macro field would be better positioned where it originally lived, directly under the email/ correspondence field.

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• Rina
• Erstellt 16. Mai 2022 09:12
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1. Chat
2. ...
3. Best practices and recipes
4. Recipe: Setting up a lunch schedule for Zendesk Chat

Ah great, yes I'm with you now thanks Audrey Ann Cipriano

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• Rina
• Erstellt 16. Mai 2022 09:10
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1. Chat
2. ...
3. Zendesk messaging
4. Creating an out-of-office response for messaging

I would be very interested to hear more about whether this is a possibility too Jason Walker-C!At the moment all our Answerbot/Messaging conversations get routed to all agents, rather than the appr...

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• Rina
• Erstellt 16. Mai 2022 09:08
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1. Chat
2. ...
3. Setting up Zendesk Chat
4. Creating a schedule with operating hours

It seems a bit complicated that Messaging scheduled can only be set by accessing the Chat system, rather than having a setting in Admin (like we do for Talk and for standard tickets, or main operat...

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• Rina
• Erstellt 12. Mai 2022 14:19
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1. Chat
2. ...
3. Best practices and recipes
4. Recipe: Setting up a lunch schedule for Zendesk Chat

I don't see anything in that article that highlights where we can set specific hours towards inbound Answerbot/Live messaging. I've looked in settings for Admin but nothing obvious either. Can you ...

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• Rina
• Erstellt 12. Mai 2022 12:06
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