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Rina hat einen Kommentar hinterlassen
Justin H I had the same query as Michael, I wonder if you can shoot over some advice regarding that at all, please?'...missed and abandoned call tickets for staff are assigned to our default custom...
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Brett Bowser I have previously spoken about this and no solution was offered. I have the audio output set to my laptop speaker so I can hear when an inbound call rings (without having to wear headp...
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Gabriel I can't see my original message anymore in here - so I'm unsure what I last reported seeing the time passed?
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We have the same problem which is quite prevalent at this time, so I understand your pain Gabby - we've customer sending in an initial ticket (form or email), we trigger an auto response with somet...
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Darren Bell I agree with Point 5, the macro field would be better positioned where it originally lived, directly under the email/ correspondence field.
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Ah great, yes I'm with you now thanks Audrey Ann Cipriano
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I would be very interested to hear more about whether this is a possibility too Jason Walker-C!At the moment all our Answerbot/Messaging conversations get routed to all agents, rather than the appr...
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It seems a bit complicated that Messaging scheduled can only be set by accessing the Chat system, rather than having a setting in Admin (like we do for Talk and for standard tickets, or main operat...
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Rina hat einen Post erstellt
Enable voicemail during operating hours, and disable for out of hours
BeantwortetI spoke with the help team who directed me to post here.What we would like, is a setting whereby we accept voicemails during our office operational hours (8:30-17:00), but disallow voicemails from ...
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I don't see anything in that article that highlights where we can set specific hours towards inbound Answerbot/Live messaging. I've looked in settings for Admin but nothing obvious either. Can you ...