Rina

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Shopify connection error: "Oops, something went wrong"

Gabriel ManlapigDuring yesterday, we followed that guidance and it didn't work.Thanks for your response however, I didn't hear back that it had been resolved from my enquiry with your team - I noti...

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• Rina
• Erstellt 25. Mai 2023 14:32
• 0 Stimmen

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Shopify connection error: "Oops, something went wrong"

We have an error which is not been discussed on this centre, can you advise on 'An error has occurred with your Shopify connection. Try reconnecting the integration.'We have disconnected and reconn...

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• Rina
• Erstellt 24. Mai 2023 14:58
• 1 Stimme

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Can I pre-populate the Order ID field for Shopify in Zendesk?

Hi Dane has this changed or is there a view to allow something to do this?

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• Rina
• Erstellt 24. Mai 2023 14:52
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Make Messaging work for you: Personalized Conversations Event Summary

Q: Do we have a back step or start new inquiry yet in Messaging?  A: Not at this time, however we do have the ability to clear the widget cache which would result in the widget starting over if the...

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• Rina
• Erstellt 22. Mai 2023 15:08
• 2 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. Creating proactive messages for the Web Widget

Shaun Luong if you submit this to the Community page do let me know, I'll add an upvote for you!

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• Rina
• Erstellt 22. Mai 2023 14:58
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Answerbot: Option to disable auto-solve on specific articles

I have this same issue recurring. Can someone help us with a solution?

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• Rina
• Erstellt 2. März 2023 13:30
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Answer bot: Exclude articles via label

Ryan McGrew has this been reviewed for 2023? I'd be interested to know please - thanks

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• Rina
• Erstellt 13. Februar 2023 11:28
• 2 Stimmen

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Activating focus mode for voice and chat in the Zendesk Agent Workspace

Can someone guide me to documentation to show how we can implement a similar sort of 'focus mode' setting between inbound Talk and inbound Messaging? Thanks

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• Rina
• Erstellt 6. Februar 2023 16:17
• 0 Stimmen

1. Apps and integrations
2. ...
3. Apps and the Zendesk Marketplace
4. Managing your installed apps

Is there a way to modify the user profile view, in the same way the contextual workspaces can be for certain criteria?I.e. - if the customer has data for one of the shopify brands we use, but not o...

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• Rina
• Erstellt 26. Januar 2023 12:20
• 0 Stimmen

1. Chat
2. ...
3. General questions about live chat
4. When do chats time out?

Dane Hi ! Thanks for this - however we use Messaging rather than Chat so I believe a lot of the features in chat don't translate to Messaging and vice versa. I find it interesting that chat shortcu...

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• Rina
• Erstellt 26. Januar 2023 10:18
• 0 Stimmen