Michael Irving

It's surprising that a feature like this is not implemented. I have not used a system in over a decade that does not have this (or at least the ability to implement something like this). I am a new user to Zendesk and frankly, not having this feature makes me wonder if you eat your own dogfood. If this hasn't been an extreme pain point for everyone on your team by now I don't know what would . . . How would we even "vote to make this feature more necessary. So far, other than this I like the interface. Though because of this I would not recommend this platform as a viable help-desk solution to my clients.