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Patrick Lieu
Beigetreten 28. Mai 2021
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Letzte Aktivität 28. Dez. 2023
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Patrick Lieu hat einen Kommentar hinterlassen
Hi Team,
Is there a way to report on tickets in the Deleted Tickets view?
Kommentar anzeigen · Bearbeitet 21. Nov. 2022 · Patrick Lieu
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This is great Nhia!
I'm just having issues with the below step:
13. In the Filters panel, add the First public reply agent attribute and configure this to exclude NULL.
I'm running into the below error:
Any idea on how to fix this or how to edit the query in such a way that it doesn't pull up every single updater's name in our database?
Kommentar anzeigen · Gepostet 29. Nov. 2021 · Patrick Lieu
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Ifra Saqlain - thank you this is great!
Could I confirm this is how would we do this for multiple forms?
var tagsToRemove = ['FORM1ID', 'FROM2ID']; //special form ID
function removeTagsWeDontWant() {
$('.nesty-panel').on('DOMNodeInserted', function(e){
for(var i in tagsToRemove) {
$('li#' + tagsToRemove[i]).remove();
}
});
};
removeTagsWeDontWant();
Kommentar anzeigen · Bearbeitet 25. Okt. 2021 · Patrick Lieu
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Christopher Kennedy,
Amazing, thank you!
Kommentar anzeigen · Gepostet 19. Okt. 2021 · Patrick Lieu
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Hi All!
I'm surprised no one has asked this before - a simple request with what I assume to be a complicated solution.
Scenario: An end user would like to update their email address, and we would like the end-user to enter their new email address twice (two separate custom fields) - this is to reduce the possibility of entry errors.
Problem: Is there a way to validate that the two custom fields match exactly?
I assume this could be coded through either JSscript or by setting regex validation in the second custom field.
Any and all help would be appreciated!
Gepostet 02. Okt. 2021 · Patrick Lieu
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Awesome, thanks for confirmation Abraham!
Given that automations fire immediately one after another, would the scenario you've described even be possible? Regardless, I'll set up a failsafe trigger as per your recomendation:
Comment is Public
Ticket is Updated
tag is "notification_trigger"
- remove tag "notification_trigger"
Kommentar anzeigen · Gepostet 22. Sept. 2021 · Patrick Lieu
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Did a bit of brainstorming - would the below work?
(Obviously, I'd set additional conditions so that there isn't any conflict with existing bump automations)
Automation 1
ticket status is pending
hours since pending > 3 days
- add tags: "notification_trigger"
- send notification email to requester
- change ticket status to open
Automation 2
ticket status is open
tag contains: "notification_trigger"
- remove tag notification trigger
- change ticket status to pending
Kommentar anzeigen · Gepostet 21. Sept. 2021 · Patrick Lieu
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Hi All,
I'd like to know what would be the best automation/notification configuration to simply notify a requester of a pending ticket every N days.
I understand that this was answered in a similar post here (posted in 2017) - unfortunately no feedback as to whether this worked.
Just wanting to check if there was a more elegant solution than setting up 2 automations and 2 triggers. Theoretically I'd like this to run perpetually until the ticket is reopened by the requester's reply or by another automation.
Gepostet 21. Sept. 2021 · Patrick Lieu
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Hi Dave,
Thanks for the suggestion - I've managed to resolve this myself.
The image i was referencing was simply too large and outlook doesn't recognice 'height = 100px'.
Thank you for your support, you can close the ticket.
Kommentar anzeigen · Gepostet 15. Sept. 2021 · Patrick Lieu
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Hi All,
A question to the HTML coding experts out there.
I'm currently trying to code our email template to insert our business' logo/banner at the top of each of email. I've managed to display this successfully across web based email platforms (ie viewing the email through a web browser), but unfortunately I'm now stuck as the logo/banner image appears way too large when viewing the email through outlook/other emailing apps.
Understand that there are already some exellent resourceswhich helped along the way:
https://support.zendesk.com/hc/en-us/articles/203663236-Customizing-your-templates-for-email-notifications#topic_ucy_3vc_x3
but unfortunately don't address the issue I'm encountering at the moment.
Any and all help would be appreciated!
For reference, this is the current code I have:
{{delimiter}}
{{content}}
{{footer}}
Gepostet 15. Sept. 2021 · Patrick Lieu
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