Patrick Lieu
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Neueste Aktivität von Patrick Lieu-
Patrick Lieu hat einen Kommentar hinterlassen
Hi Team, Is there a way to report on tickets in the Deleted Tickets view?
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Patrick Lieu hat einen Kommentar hinterlassen
This is great Nhia! I'm just having issues with the below step: 13. In the Filters panel, add the First public reply agent attribute and configure this to exclude NULL. I'm running into the below...
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Patrick Lieu hat einen Kommentar hinterlassen
Ifra Saqlain - thank you this is great! Could I confirm this is how would we do this for multiple forms? var tagsToRemove = ['FORM1ID', 'FROM2ID']; //special form IDfunction removeTagsWeDontWant()...
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Patrick Lieu hat einen Kommentar hinterlassen
Christopher Kennedy, Amazing, thank you!
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Patrick Lieu hat einen Post erstellt
New Request Page: Match validation based off 2 custom fields
Hi All! I'm surprised no one has asked this before - a simple request with what I assume to be a complicated solution. Scenario: An end user would like to update their email address, and we would l...
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Patrick Lieu hat einen Kommentar hinterlassen
Awesome, thanks for confirmation Abraham! Given that automations fire immediately one after another, would the scenario you've described even be possible? Regardless, I'll set up a failsafe trigger...
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Patrick Lieu hat einen Kommentar hinterlassen
Did a bit of brainstorming - would the below work? (Obviously, I'd set additional conditions so that there isn't any conflict with existing bump automations) Automation 1ticket status is pendinghou...
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Patrick Lieu hat einen Post erstellt
Notifying requester of pending comment every N days
BeantwortetHi All, I'd like to know what would be the best automation/notification configuration to simply notify a requester of a pending ticket every N days. I understand that this was answered in a similar...
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Patrick Lieu hat einen Kommentar hinterlassen
Hi Dave, Thanks for the suggestion - I've managed to resolve this myself. The image i was referencing was simply too large and outlook doesn't recognice 'height = 100px'. Thank you for your suppor...
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Patrick Lieu hat einen Post erstellt
Logo image to large on email templates
Hi All, A question to the HTML coding experts out there. I'm currently trying to code our email template to insert our business' logo/banner at the top of each of email. I've managed to display thi...