BR|SP|Francisco Yamauti|GN|PTBR|EX

1. Community
2. Tips from users - Zendesk Suite
3. Using Enhanced SLAs

That makes a lot of sense =)  We will run some tests here to tweak around biz hours, but I'm pretty positive it will work pretty similar to what you guys have over there.  Cheers =D

• Kommentar anzeigen
• BR|SP|Francisco Yamauti|GN|PTBR|EX
• Erstellt 14. Mai 2015 17:39
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Using Enhanced SLAs

Hello Mat! Thanks for the insights! From your example I get the notion that you guys are operating across time zones as well, were you able to set up different business hours rules for it to wor...

• Kommentar anzeigen
• BR|SP|Francisco Yamauti|GN|PTBR|EX
• Erstellt 13. Mai 2015 19:56
• 0 Stimmen