Joanne Cooper

1. Community
2. Feedback - Ticketing System (Support)
3. Agents should be able to submit CSAT surveys too

Our company just supports internal customers and in some cases agents need to raise support tickets for their own issues. Agents should have the option to provide feedback to a colleague/other agen...

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• Joanne Cooper
• Erstellt 7. März 2019 11:16
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Is there any update regarding this? We are new customers and use Zendesk for internal customers only, this means that in some cases our agents need to report tickets as an end user. Currently these...

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• Joanne Cooper
• Erstellt 7. März 2019 11:04
• 0 Stimmen