Jason Paterson
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Neueste Aktivität von Jason Paterson-
Agreed. I swear that Zendesk used to behave this way natively but maybe I just have bad memory. Tickets opened as followup to Closed tickets should definitely retain the group if not the assignee. ...
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I get what you wanted to achieve but I feel like admin is now split in half between the Support page and the Admin center. If I want to remove agents, I now have to find them in the Admin Center > ...
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Agreed. I have two ingress emails for our helpdesk. One is for normal tickets, one is for urgent issues. Occasionally someone will email an urgent issue to the normal email and CC the urgent email....
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What I would like to do, and it doesn't quite seem to be covered here, is to link to a form from a Section link on the homepage. I've created two sections, one called "Submit a Ticket" and one call...
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Ideally I'd like the app (or Zendesk) to be able to set it to auto-assign to the agent when they first reply to a ticket, similar to how this trigger works. The only problem I have with the trigger...
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We started using Zendesk for our IT team, taking tickets from the company. We have since added more departments (like our call center) in to Zendesk. At this point we want to move to Help Center, b...
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Jake, It's been one year (less a week) since you last mentioned the round-robin functionality, and that we could review it again after some other things were implemented. I'm wondering where this o...
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I've been looking into a way to auto-assign tickets to agents as well. Preferably in a round-robin type method. Seeing as the last update here was in January, can we get a status update on auto-ass...