Mark McHenry

I had the same issue with initial response email not using the correct email.  The subsequent emails had the correct email.  I added the tag to the json in the Notify Target trigger.  

 

Once I did this it worked

 

JSON look looks like this:

 

{"ticket": {"recipient": "youremail@yourcompany.com","tags":["yourtag"]}}

 

My initial response email is looking for the tag "yourtag" plus other conditions.