Chris Anderson

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@David I did that and followed all the instructions in the documentation, but it still doesn't show. Not sure what the issue is.

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• Chris Anderson
• Erstellt 27. August 2014 16:06
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Joe the "Subscribe" option isn't showing for customers, or when I try - I pinged Zendesk support and am waiting on a response. I'll follow up here with what I find out.

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• Chris Anderson
• Erstellt 26. August 2014 17:45
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Max - the thoughtful response, follow-through, and transparency is very much appreciated. I personally went ahead and instructed our customers to utilize the "subscription" feature you mentioned, w...

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• Chris Anderson
• Erstellt 22. August 2014 18:06
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

+1 I really need this. We have customers asking for this exact feature (being auto-cc'd on tickets originating from anyone in their organization). For now, I'll point them to the Shared Organizatio...

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• Chris Anderson
• Erstellt 21. August 2014 18:37
• 1 Stimme