Ana Chavez

Hi Wes,

Changing to a JPG did the trick!! Now I just have to figure out the correct size of the image to make it look like I want.

Thank you very much for your help :)

Hi Wes,

Our HelpCenter is active now. the address is http://support.oneworldaccuracy.com/hc/en-us

I would really appreciate if you can figure out what I am doing wrong.

Hi again,

I apologize for my lack of HTML and CSS knowledge.

Following your advice I put the section of in the HTML tab in the first line at the Home page. The rest of the code with

#homepage { background:url(/hc/theme_assets/314151/200012197/4pagecover1.tif); 

should it be in the CSS or HTML section? I have been testing multiple options and combinations but I still do not get it to work.

I think I will let you know once my help center is active so it is easier for you to take a look and trouble shoot. Because at this time I am not sure what I am doing :S
Thank you so much for your help!!!

Hi Wes,

I have the same problem as Brandon and do not see the image when I preview it on the Help Center after inserting the code. I am sure there is a silly mistake but I cannot see it.

I have tried

background:url(/hc/theme_assets/314151/200012197/4pagecover1.tif);

and

background-image:url('//p4.zdassets.com/hc/theme_assets/314151/200012197/4pagecover1.tif');

I also tried not using the #homepage {....

and placing the code on its own and also between body {

and

color: $color_4;
  font-family: $font_2;
  font-size: 13px;
  font-weight: normal;
  line-height: 2;
  margin: 0;

We are preparing the Help Center for release next week so it is not yet active. The account is support.oneworldaccuracy.com

Would you have any tips or recommendations as to what I am doing wrong when trying to upload the background image?

Here is a screen shot.

Thank you very much for your help!