Thomas Bouw

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

+1 We recently started working with Zendesk as well and provide support for a lot of different Brands (+10). One of the things we miss in the Dashboard is what brand the ticket has been assigned t...

• Kommentar anzeigen
• Thomas Bouw
• Erstellt 13. Januar 2015 10:59
• 1 Stimme

1. Community
2. Tips from users - Zendesk Suite
3. Guide community tips for Help Center

Hey there, It there a way to filter out Help Center content based on a brand?  We have a customerdesk that supports about 10 different webshops where lots of content is overlapping, but there are...

• Kommentar anzeigen
• Thomas Bouw
• Erstellt 9. Dezember 2014 10:18
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

@Matthew, I tried this the first time while experimenting with the triggers and macros, but for some reason the light agents still ended up being in the CC. I might have made a mistake back then, ...

• Kommentar anzeigen
• Thomas Bouw
• Erstellt 8. Dezember 2014 08:55
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

We just started implementing Zendesk in our Customerdesk and I'm currently setting up the basis workflow, triggers and macro's. We will be the only department working directly with Zendesk. All oth...

• Kommentar anzeigen
• Thomas Bouw
• Erstellt 5. Dezember 2014 08:28
• 0 Stimmen