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Maintenance

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    Maintenance hat einen Post erstellt

    Tickets no details to CC'd user

    1. Community
    2. Zendesk Suite Q&A

    Hi My Customer logs a call. The Agent can see everything on his inbox the customer requested on email. I am unable to enable: MAKE EMAIL COMMENTS FROM CCed USERS PUBLIC. I wanted to enable that to ...

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    Maintenance hat einen Kommentar hinterlassen

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Add 'Remove cc' trigger/automation action

    OMG 8 years and still not resolved. This one guy that logs calls , CC's Zendesk , and me as well , now i keep getting the updates on his calls logged. It doesn't even have anything to do with me.  ...