Jüri Tarkpea

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Today is the day when I needed to finally go through the tickets of year and a half and knowing that Zendesk is not ready to make it work in the app itself, I decided to export it all and do the ne...

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• Jüri Tarkpea
• Erstellt 13. Dezember 2010 09:05
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

If you dear buddhas at Zendesk say that you are not going to do it, maybe you could at least give a hand to solve the problem or hints to good practices in such cases? To state it again - I do not...

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• Jüri Tarkpea
• Erstellt 12. Juli 2010 10:34
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

I must add +1 to this request here. When we started working with Zendesk, I really did not urge support people to start tagging tickets because "we would know better how to do it after 100th ticket...

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• Jüri Tarkpea
• Erstellt 2. November 2009 12:00
• 22 Stimmen