Thomas Whipps

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Jake Holman - That solution would work for my case in particular if I could select "...And add comments" for individual end-users.  I don't want or need everyone in the org to be able to see and c...

• Kommentar anzeigen
• Thomas Whipps
• Erstellt 26. Oktober 2015 16:28
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Jake Holman - The way that we would implement the CC trigger is not so much to micromanage, but to allow better communication.  Right now I am able to let our Tech teachers view all tickets in the...

• Kommentar anzeigen
• Thomas Whipps
• Erstellt 26. Oktober 2015 04:46
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

+1 to this...  I run the help desk for our school district and have a need for this functionality to exist.  We have 6 schools in our district and have one agent for every two schools.  We also hav...

• Kommentar anzeigen
• Thomas Whipps
• Erstellt 22. Oktober 2015 15:49
• 0 Stimmen