Eric Foster

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I definitely would not ever suggest adding customers as a Light Agent.   My solution writeup was merely to reference the ability to solve the "add a CC of an internal person (i.e. in your own orga...

• Kommentar anzeigen
• Eric Foster
• Erstellt 1. Juli 2014 19:25
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

This use case can be accomplished very easily within your own organization.   Using the trigger function you can add any ZenDesk Agent as a CC based on any of the defined trigger criteria, ex: tic...

• Kommentar anzeigen
• Eric Foster
• Erstellt 1. Juli 2014 06:02
• 0 Stimmen