Adam Stern

Marissa, that is the exact same workaround we are doing and it is less than ideal as you noted.

So guys, any update. It was stated that this would be deployed Q1. Can you at least get an estimate on when this may be coming?

Any update on this? The workaround we have in place is a bit buggy and this would make life much easier for us.

Yes, this would really help us as well. Are we still on track for Q1 release?

Just adding my two cents that CCing a non agent would solve my problem at hand as well and I'm glad to see that it is planned to be deployed Q1.

I tried using an email target but the fact that replying to the email just opens a new ticket made it a no go.

Anybody have a work around for this until the new functionality is out? All I need is the email target to be able to respond with a comment.