Elenas

Hello!

Recently was added this feature to the messaging channel where the CSAT survey request is sent when the chat is over as an automatization.

https://support.zendesk.com/hc/en-us/articles/1260801883730-About-CSAT-ratings-in-Zendesk-messaging

The trigger is working well for us but how can I make a report of that CSAT rating in explore? This CSAT is not stored in the support data set, neither in the chat dataset. This is a key metric to our company would aprecciate some help