
Ben Wilcox
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Neueste Aktivität von Ben Wilcox-
Ben Wilcox hat einen Kommentar hinterlassen
It could be there is another duplicate feature request for this which is why there are no comments on this feature request yet, but if there's not, I'm happy to offer some to get the ball rolling! ...
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Ben Wilcox hat einen Kommentar hinterlassen
So we're over 10 years from when this was requested and there were promised responses. Can we get an update to where this is on the roadmap? Is it on 2023's, for example? Would love to see this.
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Ben Wilcox hat einen Kommentar hinterlassen
Apologies if there's another thread for this, but what I'm looking to do is have a multi-select field where the condition (or is there a way to do this with some other kind of business rule?) that ...
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Ben Wilcox hat einen Kommentar hinterlassen
This is pretty insane to me, as a former ServiceNow admin. Other tools let us sort views based on subject, caller, etc. Why on earth would Zendesk make the decision to remove the ability to sort ...
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Ben Wilcox hat einen Kommentar hinterlassen
Totally agree with Kal Bentley's remark. I would add, in addition, that the 'reliance' on third party apps to do what Zendesk should do natively has a performance impact I don't see discussed much...
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Ben Wilcox hat einen Kommentar hinterlassen
Here are just a few use cases and parameters around the desired ability to edit closed tickets hang on for us. 1) The default group when you add someone in as an Agent is (as they have to be a memb...
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Ben Wilcox hat einen Kommentar hinterlassen
This is a pretty good area of frustration to me as well. I was tasked with looking at a problem with a scheduled dashboard delivery only to find I couldn't find it. To me it didn't exist. I had ...
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Ben Wilcox hat einen Post erstellt
New Admin Center and User EXPORTS
It's pretty annoying that I don't have a way to export lists of users and roles from Zendesk. Unless I've missed it. How can I export a list of agents, staff, admins, team leads (aka... my paid r...
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Ben Wilcox hat einen Kommentar hinterlassen
The new Team Members page is all very nice... I like the ability to filter by role and product. However, this is still lacking a key function. Where is the ability to export my list into a CSV fi...
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Ben Wilcox hat einen Post erstellt
Need ability to send notifications upon user creation
We have a use case where we have created a New Hire onboarding super form that lets a manager put the details in for the new hire and click checkboxes of what accounts/equipment they need and child...