Janine Deegan

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting and editing links in articles

I'd like "Open in a new tab" to be defaulted On. Is there any way to do that?

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• Janine Deegan
• Erstellt 25. März 2022 13:19
• 2 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Zendesk Guide not registering linked article data from Zendesk Chat tickets

This is also critical KPI data for our knowledge management program and a huge hindrance to being able to support the program through Zendesk. Any idea when an "articles linked in chat" metric will...

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• Janine Deegan
• Bearbeitet 2. Februar 2022 16:31
• 3 Stimmen

1. Agent guide
2. Additional ticket channels
3. Searching, linking, and quoting content in tickets

Is it possible to configure more than 10 search results from the Knowledge panel or do users just have to search again?

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• Janine Deegan
• Erstellt 10. Januar 2022 21:30
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Ugly links from Guide in Chats

Very much agree. 

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• Janine Deegan
• Erstellt 15. November 2021 23:09
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

+1 yes please! 

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• Janine Deegan
• Erstellt 14. September 2021 20:21
• 0 Stimmen