Brecht Smit
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Brecht Smit hat einen Post erstellt
Pop up window appearing when incoming call , showing extra info for agents for that brand
BeantwortetWe have multiple brands with multiple telephone lines. In order to make it easier for our agents to help the customer; we would like to have a 'pop up window' appear when an incoming call comes ,...
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Brecht Smit hat einen Kommentar hinterlassen
It's to avoid that you go to Zendesk, (you open it in your webbrowser), but you accidentally forget to put you 'available' (green phone icon). Especially in the early morning, i have sometimes forg...
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Brecht Smit hat einen Kommentar hinterlassen
This email sheduling works well if you don't use data filters on your dashboard! Let's say you have a data filter for period you want to see the results: let say results of last month. And another ...
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Brecht Smit hat einen Post erstellt
New feature request: make colouring the fields for brands in views of tickets. Now it is all plain black and white.
Hi, When i click on my views i created on tickets, we have tickets coming from different brands. I want to colour the 'brand' name in the tickets overview.... To make it more stand out, they are ti...
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Brecht Smit hat einen Post erstellt
Feature request: same pop up message for Talk as for chat to go online when business hours started
HI I would like to be informed to go online status for phone, when business hours have started. For chat i get that pop up message, but why not for the phone status (talk?) Brecht
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Brecht Smit hat einen Kommentar hinterlassen
Okay, yes for Chat it does seem to send a popup message that opening hours are started for chat and to put you available. I would like to have the same for TALK (phone status).
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Brecht Smit hat einen Post erstellt
New feature request: automatically status available (green status) when starting up Zendesk.
BeantwortetHi, Sometimes in the morning, when i start working , i start Zendesk support and talk; but occasionally i just forget to put my status on available for calls (green status). So basically 15 min. l...
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Brecht Smit hat einen Post erstellt
Feature request: oveflow number: instead of sending end user number, show the Zendesk talk number
Hi We have three different brands, with each their own Zendesk Talk number. For all three we have overflow activated if no agents are online, the calls get transferred to a backoffice collegue's mo...
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Brecht Smit hat einen Post erstellt
Data filter for Zendesk talk phone number: showing an alias name like "brand A phone number"
Hello, On my reports i have data filters on the top so i can filter results for each Zendesk number we have in use. I made sure that the selected phone number in the data filter is shown under the...
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Brecht Smit hat einen Post erstellt
Data filter for Talk number on Dashboard: make aliasses (names) for the phone numbers
In my reports i select a data filter Talk number: and i select the zendesk number. I also make sure to show (display) the choosen filter attribute on the report. So the manager who sees the repor...