Brecht Smit

1. Community
2. Feedback - Ticketing System (Support)
3. Feature request: same pop up message for Talk as for chat to go online when business hours started

It's to avoid that you go to Zendesk, (you open it in your webbrowser), but you accidentally forget to put you 'available' (green phone icon). Especially in the early morning, i have sometimes forg...

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• Brecht Smit
• Erstellt 10. November 2021 07:48
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Exporting Dashboard to pdf should include all tabs of the dashboard! not only one tab!

This email sheduling works well if you don't use data filters on your dashboard! Let's say you have a data filter for period you want to see the results: let say results of last month. And another ...

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• Brecht Smit
• Erstellt 13. Juli 2021 20:13
• 2 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. New feature request: automatically status available (green status) when starting up Zendesk.

Okay, yes for Chat it does seem to send a popup message that opening hours are started for chat and to put you available. I would like to have the same for TALK (phone status).  

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• Brecht Smit
• Erstellt 30. Juni 2021 06:51
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Create Query from two different datasets

Same here. I select for each incoming call a reason why they contacted us... from a dropdown menu (custom ticket field created in Zendesk) The same i do for the emails we receive. Now i would like ...

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• Brecht Smit
• Erstellt 9. Juni 2021 13:24
• 4 Stimmen