
Kulin Joshi
-
Gesamtaktivitäten37
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von1 Benutzer
-
Stimmen10
-
Abonnements16
Aktivitätsübersicht
Neueste Aktivität von Kulin Joshi-
Kulin Joshi hat einen Kommentar hinterlassen
We faced a similar issue with uneven distribution with respect to agents and ticket channels (a few of them are not even supported) while we were testing the EAP program. We escalated multiple time...
-
Kulin Joshi hat einen Kommentar hinterlassen
Hello Chris Drylie, Does this also include Slack direct message support in messaging? Regards, Kulin
-
Kulin Joshi hat einen Kommentar hinterlassen
Hi Barry Neary, The Unified status is currently only supported for messaging and does not support chat. Messaging can be activated per brand, so if we have two brands, then we can have the messagin...
-
Kulin Joshi hat einen Kommentar hinterlassen
Hi Barry Neary, How does the idle messaging conversation gets assigned to agents automatically? Is it linked to the status of the agent? Does it only get assigned when the agents are online? I do u...
-
Kulin Joshi hat einen Kommentar hinterlassen
Hi Barry Neary, I configured Slack via messaging. Tickets created via Slack are not getting assigned to agents. It does have the required tag and gets assigned to the relevant group, but do not ge...
-
Kulin Joshi hat einen Kommentar hinterlassen
Agree
-
Kulin Joshi hat einen Kommentar hinterlassen
All of sudden this target stopped working and gives error: Any idea?
-
Kulin Joshi hat einen Kommentar hinterlassen
Message details Exception: Request failed for https://tomtomhelp1570114826.zendesk.com returned code 401. Truncated server response: {"error":"Couldn't authenticate you"} (use muteHttpExceptions op...
-
Kulin Joshi hat einen Kommentar hinterlassen
const response = JSON.parse(UrlFetchApp.fetch(`https://${subDomain}.zendesk.com/api/v2/dynamic_content/${token}.json`, options)) Which token needs to be added here?
-
Kulin Joshi hat einen Kommentar hinterlassen
It would be great to have it back.