Kulin Joshi

1. Community
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

We faced a similar issue with uneven distribution with respect to agents and ticket channels (a few of them are not even supported) while we were testing the EAP program. We escalated multiple time...

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• Kulin Joshi
• Erstellt 17. Dezember 2022 04:04
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing - Slack Direct Messages Multiple Handle Support

Hello Chris Drylie, Does this also include Slack direct message support in messaging? Regards, Kulin

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• Kulin Joshi
• Erstellt 6. Dezember 2022 15:38
• 0 Stimmen

1. Support
2. ...
3. Tickets
4. About omnichannel routing with unified agent status

Hi Barry Neary, The Unified status is currently only supported for messaging and does not support chat. Messaging can be activated per brand, so if we have two brands, then we can have the messagin...

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• Kulin Joshi
• Erstellt 24. November 2022 12:30
• 0 Stimmen

1. Support
2. ...
3. Tickets
4. About omnichannel routing with unified agent status

Hi Barry Neary, How does the idle messaging conversation gets assigned to agents automatically? Is it linked to the status of the agent? Does it only get assigned when the agents are online? I do u...

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• Kulin Joshi
• Erstellt 23. November 2022 05:55
• 0 Stimmen

1. Support
2. ...
3. Tickets
4. About omnichannel routing with unified agent status

Hi Barry Neary, I configured Slack via messaging. Tickets created via Slack are not getting assigned to agents.  It does have the required tag and gets assigned to the relevant group, but do not ge...

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• Kulin Joshi
• Erstellt 8. November 2022 13:56
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Require the Follow-Up question must be required before submission of Satisfaction Rating in Zendesk Support

Agree

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• Kulin Joshi
• Erstellt 8. Februar 2022 09:44
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Tiggers/Automation-based Notifications: Workaround for posting comment in ticket

All of sudden this target stopped working and gives error:      Any idea?

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• Kulin Joshi
• Erstellt 8. November 2021 06:51
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Tool to backup/restore triggers, automations, and macros

Message details Exception: Request failed for https://tomtomhelp1570114826.zendesk.com returned code 401. Truncated server response: {"error":"Couldn't authenticate you"} (use muteHttpExceptions op...

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• Kulin Joshi
• Erstellt 1. November 2021 14:39
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Tool to backup/restore triggers, automations, and macros

const response = JSON.parse(UrlFetchApp.fetch(`https://${subDomain}.zendesk.com/api/v2/dynamic_content/${token}.json`, options))   Which token needs to be added here?

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• Kulin Joshi
• Erstellt 1. November 2021 12:48
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Bring back quick assign to Agent Workspace

It would be great to have it back.

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• Kulin Joshi
• Erstellt 23. September 2021 11:09
• 0 Stimmen